Introduction
At PM Footwear, your privacy matters. This policy explains, in plain language, what data we collect when you visit pm-footwear.com or place an order, why we collect it, how it's used, and what control you have over it.
By using the site you accept this policy. We may update it from time to time; the date above always reflects the most recent revision.
Data we collect
- Contact details you give us at checkout: name, phone, email, shipping address.
- Order history: products, sizes, payment method, delivery status.
- Account information if you choose to register: password (encrypted), saved addresses, preferences.
- Browsing data: pages visited, products viewed, device type, IP address, language preference.
- Communication: emails, WhatsApp messages, and chat exchanges you initiate with our team.
How we use your data
- To fulfil and deliver your order, including handing it to our delivery partner Bosta.
- To process payments through Visa, Mastercard, Meeza, Vodafone Cash, and Instapay providers.
- To send order confirmations, shipping updates, return instructions, and customer-service replies.
- To improve the site — which products to feature, which sizes to restock, where the experience needs work.
- To send marketing emails only when you opt in; you can opt out from any email with a single click.
Third parties we share data with
We share the minimum necessary data with these partners:
- Bosta — our delivery partner: receives your name, phone, address, and order contents to deliver the parcel.
- Payment processors (Paymob, Fawry, and card schemes) — receive payment data needed to authorise the transaction. We do not store full card numbers on our servers.
- Email service provider — to send order, shipping, and (optional) marketing emails.
- Analytics — anonymised usage data to understand site performance.
We never sell your personal data.
Your rights
- Access — request a copy of the data we hold on you.
- Correction — ask us to fix anything wrong or outdated.
- Deletion — close your account and have your data erased (we keep what tax law requires us to keep, no more).
- Marketing opt-out — unsubscribe from any email; reply STOP to any SMS.
To exercise any of these rights, email privacy@pm-footwear.com or contact us via the form below.
How we protect your data
All traffic to the site is encrypted over HTTPS. Account passwords are stored hashed, never as plain text. Payment data is handled by PCI-DSS-compliant processors. We limit internal access to customer data to staff who need it for fulfilment or support.
Contact us
Questions about your data? Email privacy@pm-footwear.com or message us on WhatsApp.