Help Center
Questions, answered.
Everything you need to know before, during, and after your order. Can't find what you're looking for? Just reach out.
Orders & Payment
We accept Visa, Mastercard, Meeza, Vodafone Cash, Instapay, and cash on delivery anywhere in Egypt.
Yes. Guest checkout is available. Creating an account lets you track orders and save addresses for next time — entirely optional.
You'll receive an email immediately after placing your order, and an SMS the moment it ships.
You have 2 hours after placing an order to change or cancel it. After that, the order has likely been packed and dispatched.
Shipping & Delivery
Greater Cairo: 1–2 business days. All other governorates: 2–4 business days.
Shipping is free on every order, anywhere in Egypt — no minimum.
Not yet — we're currently focused on perfecting the experience inside Egypt. International shipping is on our 2026 roadmap.
Yes. Once dispatched, you'll get a Shipment tracking link by SMS and email.
Returns & Exchanges
Exchanges and returns are accepted within 14 days of delivery, for any reason, on unworn pairs in their original box with all tags. Shipping for a customer-requested exchange or return is paid by the customer. A 6-month warranty covers manufacturing defects — for a confirmed defect or a wrong item we sent, PM covers all shipping.
Message us on WhatsApp at +20 103 544 4459 or email info@pm-footwear.com with your order number. We arrange pickup within 48 hours.
Once we receive and inspect your return: 3–5 business days, back to the same payment method you used.
Need a different size? We're happy to help with an exchange. Shipping fees for customer-requested size changes are the customer's responsibility. Manufacturing defects or shipping errors are fully covered by PM.
Sizing & Fit
Our leather loafers run true to size. Our casual sneakers fit slightly relaxed. If you're between sizes, take the larger of the two.
If we sent the wrong size (our error), we fix it at no cost to you. If you'd like a size different from what you ordered, we'll exchange it within 14 days — shipping fees for the size change are the customer's responsibility.
Yes. We stock EU sizes 39–46 in both full and half sizes. If a half size is out of stock on the product page, message us on WhatsApp and we'll check it for you.
Our full size chart with foot-length-to-EU conversion is in our size guide.
Care & Materials
100% genuine Egyptian cow leather upper. Leather lining. Cushioned EVA insole. Lightweight anti-slip EVA sole. No synthetic leather, ever.
Wipe with a soft, slightly damp cloth after wear. Apply leather conditioner monthly. Avoid direct sun and heat sources. Let them air dry — never use a hairdryer.
Yes, beautifully. Real leather develops a soft patina over time and molds to your foot shape. That's the leather doing its job.
Soles, stitching, and small touch-ups — yes. Bring or ship the pair to our workshop. Most repairs are EGP 150–400 and take 5–7 days.
Still need help?
We answer every message personally.
Most replies within an hour during support hours — 24 hours at the most.