الإرجاع والاستبدال
Exchanges, returns & warranty.
Exchange or return any pair within 14 days of delivery, for any reason — the customer covers shipping. Every pair also carries a 6-month warranty against manufacturing defects (shipping fully covered by PM) and ships with a warranty card.
From delivery, to exchange or return for any reason. Pair must be unworn, in its original box.
Once a defect is confirmed, the courier collects your pair — and PM covers all shipping for a confirmed manufacturing defect.
من وقت ما نستلم الحذاء رجوع. بنفس طريقة الدفع.
الخطوات
أربع خطوات. وخلاص.
كلمنا
Message us on WhatsApp at +20 103 544 4459 or email info@pm-footwear.com within 14 days with your order number — and clear photos if it's a manufacturing defect.
بنرتّب الاستلام
The courier collects the pair in its original box with tags intact. Shipping is on the customer for a size change or return, and on PM for a confirmed manufacturing defect or a wrong item we sent.
بنفحص ونعالج
Once the pair reaches our workshop, our team checks it is unworn and in its original state (and verifies any reported defect).
الاسترداد أو الحذاء الجديد بيوصل
الاسترداد بيوصل بطاقتك خلال 3–5 أيام عمل. الاستبدال بيوصل بابك خلال 2–4 أيام. في الحالتين — بنحدّثك برسائل SMS في كل خطوة.
اللي بنقبله
مؤهّل للإرجاع
- ✓ أحذية غير مستخدمة بعلبتها الأصلية
- ✓ كل التيكيتات موجودة
- ✓ Requested within 14 days of delivery
- ✓ Any reason — including a size or style change
استثناءات
غير مؤهّل
- ✗ Requests made after 14 days from delivery
- ✗ أحذية اتلبست بره
- ✗ منتجات بدون العلبة الأصلية
- ✗ تالفة بسبب سوء الاستخدام (مش تصنيع)
Shipping, warranty & who pays
Need a different size? We're happy to help with an exchange. Shipping fees for customer-requested size changes are the customer's responsibility. Manufacturing defects or shipping errors are fully covered by PM.
- • Exchanges and returns are accepted within 14 days of delivery, for any reason (unworn, in the original box with tags).
- • For a customer-requested exchange or return, all shipping costs — delivery, return, and re-delivery — are paid by the customer.
- • There is a 6-month warranty against manufacturing defects. For a confirmed defect or a wrong item we sent, PM covers all shipping.
- • A warranty card is included with every pair.
- • Refused delivery without a valid reason: the outbound and return costs are the customer's responsibility.
محتاج تبدأ إرجاع؟
احنا هنكمّل من هنا.
ابعتلنا رسالة وهنرتّب الاستلام خلال 48 ساعة.