Returns & Exchanges
Exchanges, returns & warranty.
Exchange or return any pair within 14 days of delivery, for any reason — the customer covers shipping. Every pair also carries a 6-month warranty against manufacturing defects (shipping fully covered by PM) and ships with a warranty card.
From delivery, to exchange or return for any reason. Pair must be unworn, in its original box.
Once a defect is confirmed, the courier collects your pair — and PM covers all shipping for a confirmed manufacturing defect.
From when we receive the pair back. Same payment method.
The process
Four steps. Done.
Contact us
Message us on WhatsApp at +20 103 544 4459 or email info@pm-footwear.com within 14 days with your order number — and clear photos if it's a manufacturing defect.
We arrange pickup
The courier collects the pair in its original box with tags intact. Shipping is on the customer for a size change or return, and on PM for a confirmed manufacturing defect or a wrong item we sent.
We inspect & process
Once the pair reaches our workshop, our team checks it is unworn and in its original state (and verifies any reported defect).
Refund or new pair arrives
Refunds hit your card in 3–5 business days. Exchanges arrive at your door within 2–4 days. Either way — we keep you updated by SMS at every step.
What we accept
Eligible for return
- ✓ Unworn pairs in original box
- ✓ All tags attached
- ✓ Requested within 14 days of delivery
- ✓ Any reason — including a size or style change
Exceptions
Not eligible
- ✗ Requests made after 14 days from delivery
- ✗ Pairs that have been worn outdoors
- ✗ Items with missing original packaging
- ✗ Damaged through misuse (not manufacturing)
Shipping, warranty & who pays
Need a different size? We're happy to help with an exchange. Shipping fees for customer-requested size changes are the customer's responsibility. Manufacturing defects or shipping errors are fully covered by PM.
- • Exchanges and returns are accepted within 14 days of delivery, for any reason (unworn, in the original box with tags).
- • For a customer-requested exchange or return, all shipping costs — delivery, return, and re-delivery — are paid by the customer.
- • There is a 6-month warranty against manufacturing defects. For a confirmed defect or a wrong item we sent, PM covers all shipping.
- • A warranty card is included with every pair.
- • Refused delivery without a valid reason: the outbound and return costs are the customer's responsibility.
Need to start a return?
We'll handle it from here.
Send us a message and we'll arrange pickup within 48 hours.